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- They can provide quick and timely assistance, filling in and repairing the cracks that often form within a collaboration's formal structures and ways of working.
- They can be of unexpected and/or critical value to those who receive them; what is lowly valued and easily offered by one partner may be highly valued and sought-after by another.
- They can help all partners, regardless of their level of power and access to resources, feel valued and able to contribute.
- They can signal that trust is beginning to develop between partners: people only make personal and informal offers to help when they trust, or are at least are beginning to trust, those to whom they are making the offers.
- They offer small, informal and non-threatening opportunities to connect with people and build upon the above mentioned trust.
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